Refund policy

We have a 10-day return policy on IN STOCK ITEMS, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it,  unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@motionmarinecustoms.com. Please note that returns will need to be sent to the following address: 12102 Hawkinsville Rd Warner Robins GA 31093 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@motionmarinecustoms.com.

Certain types of items that are deemed custom products (such as special orders or personalized items) cannot be returned.

Please email sales@motionmarinecustoms.com or call us at 478-225-3707 if you have a question about whether your item is considered custom or in stock.

Unfortunately, we cannot accept returns or refunds on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@motionmarinecustoms.com or call us at 478-225-3707.